To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may have - depending on the time of year and what you are doing at your service location. Did you fill a pool? Are you watering livestock or a garden? Keep this in mind, on average 100 - 130 gallons of water is used per person per day!!
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water cloudy, milky, or discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky or cloudy look. Commonly it is just air in the line. Pour a glass of water and if it is cloudy or milky then let it sit for a little bit. If it clears up in a few minutes then it is just air in the mainline or your service that needs to be flushed out.
If the discoloring settled to the bottom of the glass it could be a number of causes on either the water system or within your own home. If you have concerns and would like us to come out, feel free to contact the office to have us evaluate the issue.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems that disinfect with Chlorine are required to maintain a minimum Free Chlorine level of 0.2 mg/L (ppm) through the distribution system by OK DEQ (252:631-3-3).
Systems that use Chloramine as a disinfectant must maintain a minimum Total Chlorine level of 1.0 mg/L (ppm) through the distribution system by OK DEQ (252:631-3-3). The two primary sources Noble Co. RWD #2 purchases water from use Chloramine as disinfectant. Our disinfectant levels are tested daily to ensure safety.
If you are experiencing a taste, color, or odor issue do not hesitate to call the office so we can investigate.
Where does Noble Co. RWD #2 get its water?
Noble Co. RWD #2 does not produce or treat our own water currently. We purchase water from surrounding water utilities that have water treatment plants. Our two primary sources of water are 1) Lone Chimney Water Assc. and 2) City of Stillwater. We do have a third source as back up that would allow us to use City of Perry as a water source.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.