STEP 1 Locate your meter box, generally found towards the front of a property, near your drive, road, or property line. It is housed in a black round or rectangular polymer box with a steel or plastic lid. Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. The numbers that are being read and recorded for usage billing are the first six numbers. The sixth number is 10's of gallons and not 1 gallon. * SEE BELOW METER PICTURES FOR EXAMPLES *
When comparing current and previous usage numbers on your bill you will need to take in to account a permanent zero place holder on the meter register for the gallon usage. If we manually read a meter or with the drive by system, we and the system only read the register to the 10's of gallons used. So to figure up your billed usage, subtract your previous meter reading from current meter reading and add a zero or multiply that number by 10 to obtain your monthly usage in gallons.
Current Reading - Previous Reading = Reading Difference
Reading Difference X 10 = Monthly Billed Usage
EXAMPLE:
Current Meter Reading Reported: 31016
Previous Meter Reading Reported: 30706
(31016) - (30706) = 310
(310) X 10 = 3100 gallons used
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
